Everything You Need to Know,
Everywhere You Want to Go
Everything You Need to Know,
Everywhere You Want to Go
Landing in a new country is exhilarating, but it can also be overwhelming. From navigating the bustling terminals of Noi Bai to finding a reliable ride in Ho Chi Minh City, preparation is key.
To ensure your adventure starts on a high note, here is the ultimate must do Vietnam pre-landing checklist for every international traveler.
1. Paperwork & Essential Documents
Before you board your flight, double-check your "analog" essentials. While digital is great, Vietnam’s immigration often appreciates physical copies.
E-Visa Printout: Even if it is on your phone, carry two physical copies of your approved E-visa.
Passport Validity: Ensure your passport has at least six months of validity and two blank pages.
Travel Insurance: Keep a digital and printed copy of your policy, especially if you plan on renting a motorbike or trekking in Sapa.
2. Connectivity: Get Online Instantly
Don't rely on spotty airport Wi-Fi. Having data the moment you touch down is a game-changer for navigation and safety.
E-Sim: Purchase and activate an E-Sim (like Gigago or Viettel) before departure.
Offline Maps: Download the Google Maps area for your first destination (Hanoi, Da Nang, or Saigon) so you can track your taxi route even without a signal.
3. Transportation: The Xanh SM Revolution
The biggest "pro-tip" for any modern traveler in Vietnam is to avoid the "taxi hustle" at the arrivals gate.
Download the Xanh SM app before you land. As Vietnam’s premier 100% electric taxi service, it offers fixed pricing, premium VinFast electric vehicles, and professional drivers. It is the most reliable way to get from the airport to your hotel without negotiating fares in the heat.
4. Money Matters: Mastering the Millions
Vietnamese Dong (VND) can be confusing due to the high number of zeroes.
The "Rule of Three": Mentally remove the last three zeroes to simplify. (e.g., 100,000 VND is "100k").
Color Check: Be careful not to confuse the blue 500,000 VND note with the light blue 20,000 VND note!
Small Cash: Keep some 10k, 20k, and 50k notes for tips and street snacks.
5. Culture & Comfort Essentials
Hydration: Remember, tap water is not potable. Stick to bottled or filtered water.
Dress Code: If your first stop is a temple, ensure your shoulders and knees are covered.
The Entertainment Factor: Once you've settled in, your next must do Vietnam experience is booking a seat at the Kiss of the Sea Show in Phu Quoc—a world-class multimedia spectacle you won't find anywhere else.
Conclusion
By checking these boxes before you land, you transition from a "confused tourist" to a "savvy traveler." Vietnam is a land of incredible warmth and beauty—all you need is a little preparation to enjoy it to the fullest.
#MustDoVietnam #MustKnowVietnam #XanhSM #KissoftheSeaShow #MustDoTravel #VietnamTravelTips
If you are planning a trip to the "Land of the Blue Dragon," you likely have a long list of sights to see. However, navigating the bustling streets of Hanoi, Da Nang, or Ho Chi Minh City can be daunting for first-time visitors.
To ensure a seamless journey, there is one specific must do Vietnam tech essential: downloading the Xanh SM app.
What is Xanh SM?
Xanh SM (Green SM) is Vietnam’s first pure-electric taxi and bike-hailing service. Launched by VinFast, it has quickly revolutionized local transport by offering a premium, eco-friendly alternative to traditional ride-sharing.
For travelers from the US, Europe, Australia, and Korea, Xanh SM solves the three biggest pain points of local travel: communication barriers, price transparency, and vehicle quality.
5 Reasons to Choose Xanh SM for Your Journey
Forget the stress of negotiating fares or worrying about "tourist prices." The app provides an exact quote before you book. You can pay easily via linked international credit cards (Visa/Mastercard) or cash.
The app is fully optimized for English speakers. From the registration process to inputting destinations, the UI is intuitive and mirrors the experience of apps like Uber or Grab, making it incredibly user-friendly for international guests.
Unlike some older taxi fleets, Xanh SM vehicles (VF e34, VF 5, and VF 8 models) are brand new, scent-free, and equipped with modern AI voice assistants. The drivers are professionally trained to be polite and helpful.
If you value sustainability, Xanh SM is the perfect choice. By using 100% electric vehicles, you are reducing your carbon footprint while exploring the breathtaking landscapes of Vietnam.
Whether you are catching a late-night flight at Noi Bai Airport or heading to the Kiss of the Sea Show in Phu Quoc, Xanh SM is available in most major tourist hubs across the country.
How to Get Started
Download: Search for "Xanh SM" on the App Store or Google Play.
Register: You can sign up using a local SIM card or your international roaming number.
Book: Choose between Xanh SM Taxi (Standard), Xanh SM Luxury (Premium), or Xanh SM Bike (Electric scooter) for a true local experience.
Pro Tip: For a scenic and authentic "must do Vietnam" experience, try the Xanh SM Bike in the early morning to feel the city breeze without the noise of a combustion engine!
Conclusion
Navigating Vietnam should be about enjoying the culture, not stressing over the commute. With its reliable technology and commitment to "green" transport, Xanh SM is more than just a ride—it is your best travel companion.
#MustDoVietnam #XanhSM #VietnamTravelGuide #VisitVietnam #SustainableTravel #TravelTech #KissOfTheSea #KissOfTheSeaShow
If you're planning a trip to Vietnam, here are 5 "must-visit" spots that define the country's beauty.
If you are planning a trip to Vietnam, don't miss these 5 world-class cultural performances that bring the nation's heritage to life:
Hoi An Memories: The world's largest outdoor visual arts show featuring 500 performers on a massive 25,000 $m^2$ stage.
The Quintessence of Tonkin: A breathtaking spectacle in Hanoi combining light, water puppetry, and Northern Vietnamese folklore.
A O Show: A unique "Bamboo Circus" at the Saigon Opera House, blending contemporary dance and acrobatics.
Water Puppet Show: A 1,000-year-old traditional art form, most famous at Thang Long Theater (Hanoi).
Teh Dar: An immersive journey into the tribal culture of the High Highlands through mesmerizing music and stunts.
These shows offer a deep dive into Vietnam's soul. Book your tickets now for an unforgettable experience!
Vietnam is a land of sensory storytelling. From the rhythmic clatter of street food carts to the emerald silence of its limestone bays, it offers a diverse portfolio of experiences that cater to every type of traveler.
Vietnam is a land of sensory storytelling. From the rhythmic clatter of street food carts to the emerald silence of its limestone bays, it offers a diverse portfolio of experiences that cater to every type of traveler. Whether you are a growth-minded adventurer or a culture-seeking soul, navigating the "Land of the Blue Dragon" requires a curated strategy.
To help you optimize your itinerary, we’ve identified the top 7 must-do Vietnam activities that define the nation’s unique brand of hospitality and adventure.
1. Savor the Authentic Flavor of Pho in Hanoi
No Vietnam travel experience begins without a bowl of Pho. While this noodle soup is available globally, eating it on a low plastic stool in a narrow Hanoi alleyway is a ritual.
The Insight: Hanoi’s Pho is known for its clear, savory broth and minimalist toppings, reflecting the city’s sophisticated culinary heritage.
Pro Tip: Look for "Pho Gia Truyen"—family-run spots where the recipe has been a guarded secret for generations.
2. Cruise the UNESCO-listed Ha Long Bay
As a cornerstone of Vietnam tourism, Ha Long Bay is a non-negotiable bucket list item. With over 1,600 limestone pillars rising from the Gulf of Tonkin, the scenery is cinematic.
Must-do: Opt for an overnight cruise to witness the sunrise over the karst formations.
Innovation: For those seeking to avoid the crowds, explore Lan Ha Bay—the quieter, equally stunning neighbor that offers a more premium, secluded experience.
3. Walk Through History in Hoi An Ancient Town
Hoi An is a masterclass in cultural preservation. This former trading port is a tapestry of Japanese bridges, Chinese assembly halls, and bright yellow French colonial houses.
Key Activity: Take part in a lantern-making workshop or visit a world-class tailor for a bespoke suit.
Evening Vibe: At night, the town bans motorized vehicles, transforming into a pedestrian paradise lit by thousands of silk lanterns.
4. Explore the Underground World of the Cu Chi Tunnels
To understand Vietnam’s resilience, a visit to the Cu Chi Tunnels near Ho Chi Minh City is essential. This 250km network of underground passages was a pivotal base during the Vietnam War.
The Experience: Crawling through a widened section of the tunnel provides a visceral connection to the nation’s history and the ingenuity of its people.
5. Discover the World’s Largest Caves in Phong Nha
For the adventure-driven traveler, Phong Nha-Ke Bang National Park is the ultimate frontier. Home to Son Doong, the world’s largest cave, this region offers unparalleled trekking and caving opportunities.
Accessibility: If you aren't up for a multi-day expedition, Paradise Cave offers easily accessible, breathtaking stalactite displays that feel like an underground cathedral.
6. Navigate the Mekong Delta Floating Markets
The "Rice Bowl of Vietnam" is best experienced at dawn. The Cai Rang Floating Market is a vibrant display of river-based commerce where boats hang their produce on long poles (Cây Bẹo) to signal what they are selling.
CX Tip: Hiring a private small-boat tour allows you to weave through the smaller canals that the large tourist ferries can’t reach, offering a more intimate look at rural life.
7. Ride the Ha Giang Loop for Epic Landscapes
For the "Growth" seekers who want to push their boundaries, the Ha Giang Loop in the far north is the premier motorcycling journey in Southeast Asia.
The Highlight: The Ma Pi Leng Pass offers dizzying views of the Nho Que River snaking through deep canyons. It is, quite simply, the most beautiful road in Vietnam.
Connectivity: Purchase a local SIM card at the airport for seamless navigation via Google Maps.
Currency: Vietnam is still very much a cash-based society outside of major malls; always keep small denominations of VND on hand.
Timing: The best time for a "North to South" trip is generally between March and May or September and November to avoid the extreme heat and monsoon rains.
#TravelVietnam #VietnamBucketList #MustdoVietnam #AuthenticVietnam #AsiaAdventure #Wanderlust2026
Discover Vietnam’s world-class thrills! From mountain peaks to coastal wonders, these five iconic amusement parks offer unforgettable experiences for every traveler.
Vietnam is rapidly becoming a premier destination for entertainment. To make your trip truly iconic, here are the 5 must-visit parks:
Ba Na Hills (Da Nang): Home to the famous Golden Bridge, this French-inspired village offers a cool climate and breathtaking cable car rides.
VinWonders Nha Trang: A paradise located on a private island, featuring an underwater world and record-breaking water slides.
VinWonders Phu Quoc: The largest theme park in Vietnam, inspired by world civilizations and fairy tales.
Sun World Fansipan Legend (Sapa): Reach the "Roof of Indochina" via a spectacular tram and cable car system.
Sun World Ha Long Complex: Enjoy a panoramic view of the UNESCO Bay from the world’s highest cabin cable car.
Vietnam is a country that defies expectations. It is a land where ancient traditions meet rapid modernization, offering a diverse array of experiences for every type of explorer
Vietnam is a country that defies expectations. It is a land where ancient traditions meet rapid modernization, offering a diverse array of experiences for every type of explorer. Whether you are a history buff, a foodie, or an adrenaline junkie, finding the best things to do in Vietnam requires a curated approach to ensure you capture the heart of this "S-shaped" nation.
Here is your definitive guide to the essential activities that should be on every traveler’s radar.
1. Immerse Yourself in the Magic of Ha Long Bay
No Vietnam travel bucket list is complete without a journey through the emerald waters of Ha Long Bay. As a UNESCO World Heritage site, its 1,600 limestone islands create a cinematic landscape that is best experienced on an overnight cruise.
Must-Do: Kayak through Luon Cave or hike to the top of Ti Top Island for a panoramic view of the Gulf of Tonkin.
Pro Tip: For a quieter alternative, explore Lan Ha Bay, which offers the same stunning karst scenery with fewer tourist crowds.
2. Walk Through the Golden Age in Hoi An Ancient Town
Hoi An is arguably Vietnam’s most charming destination. Once a bustling silk road trading port, the town is now a pedestrian-friendly museum of yellow-walled merchant houses and Japanese bridges.
Why it’s a Top Attraction: Every day except Tuesday, there's the Hoi An Memories Show, the largest outdoor art performance in Vietnam, featuring a harmonious blend of music, light, and visual arts, offering visitors exhilarating moments and creating unforgettable memories. Additionally, the monthly Lantern Festival, held during the lunar calendar, transforms the town into a dazzling, fairytale-like scene.
CX Insight: Getting a bespoke suit or dress made by a local tailor is a premier authentic Vietnam experience that combines luxury with local craftsmanship.
3. Experience the "Kiss of the Sea" in Sunset Town, Phu Quoc
For modern entertainment, head south to Phu Quoc Island. The Kiss of the Sea show is a multimedia masterpiece that has redefined Vietnam’s nightlife. Combining water screens, fire, lasers, and international performers, it is a high-tech tribute to cosmic love.
Don't Miss: The nightly fireworks display that lights up the iconic Kiss Bridge.
4. Conquer the Ha Giang Loop: The Ultimate Road Trip
For those seeking "Growth" through adventure, the Ha Giang Loop in Northern Vietnam is the premier motorcycling route in Southeast Asia. This journey takes you through the Ma Pi Leng Pass, offering dizzying views of deep canyons and ethnic minority villages.
Adventure Level: High. This is one of the most rewarding best things to do in Vietnam for thrill-seekers.
5. Savor the Soul of Vietnam: A Street Food Odyssey
Vietnamese cuisine is a global brand in itself. To truly understand the culture, you must eat on the sidewalk.
Hanoi: Savor a steaming bowl of Pho or Bun Cha in the Old Quarter.
Saigon: Grab a Banh Mi from a street cart for the ultimate fusion of French and Vietnamese flavors.
Hue: Taste the royal heritage with Bun Bo Hue (spicy beef noodle soup).
6. Explore History at the Cu Chi Tunnels
To appreciate the resilience of the Vietnamese people, a visit to the Cu Chi Tunnels near Ho Chi Minh City is essential. This vast underground network served as a strategic base during the war and offers a visceral look into the nation's past.
7. Navigate the Mekong Delta’s Floating Markets
The "Rice Bowl of Vietnam" is best explored by boat. Witness the vibrant commerce of the Cai Rang Floating Market, where vendors hang their produce on long poles to signal their goods to passing buyers at dawn.
#MustDoVietnam #VietnamTravel #BestThingsToDoVietnam #VisitVietnam2026 #HaLongBay #HoiAn #HaGiangLoop #KissOfTheSea #PhuQuoc #VietnamFoodie #TravelBucketList
Vietnam is a country of incredible contrasts—from the misty mountains of the North to the tropical bliss of the South. For international travelers, the most common question is: "How long does it take to see it all?"
While you could spend a lifetime exploring the hidden corners of the S-shaped land, most travelers find that 2 to 3 weeks is the "sweet spot" to experience the major highlights without feeling rushed.
How Long Should You Stay in Vietnam?
Depending on your pace and interests, here is how you should allocate your time:
10–14 Days: Best for a "Highlights" tour (3 main regions).
21 Days: The "Golden Standard" for a deep dive into culture, nature, and relaxation.
30 Days (Full Visa): Perfect for slow travelers and "City Hoppers" who want to include the Ha Giang Loop or hidden islands.
The Ultimate 3-Week "North to South" Itinerary
If you want the full Vietnamese experience, following the coast from North to South is the most logical route.
Start in Hanoi, the thousand-year-old capital. Spend your first few days getting lost in the Old Quarter and tasting world-class street food.
Must-Do: A 2-day cruise in Ha Long Bay or Lan Ha Bay.
Adventure: If you have time, take a 3-day detour to the Ha Giang Loop for the most dramatic mountain scenery in Southeast Asia.
Fly or take a train to Da Nang and Hoi An. This region is the soul of Vietnam’s history and aesthetics.
Hoi An: Spend at least 3 nights here. It is the most charming ancient town in Asia, famous for its lanterns and tailor shops.
Hue: Visit the Imperial City for a glimpse into the Nguyen Dynasty’s royal past.
Finish your journey in the energetic Ho Chi Minh City (Saigon). After exploring the war history and rooftop bars, it’s time for the ultimate relaxation.
Mekong Delta: A day trip to see the floating markets.
Phu Quoc Island: Save the best for last. Fly to Phu Quoc for 3–4 days of "Beach Hopping," world-class sunsets at Sunset Town, and the spectacular Kiss of the Sea show.
Expert Tips for a Smooth Journey
Domestic Flights: Vietnam is long. To save time, use domestic flights (Vietnam Airlines or VietJet) between Hanoi, Da Nang, and Phu Quoc.
Visa Check: Most nationalities now require an E-visa. Ensure yours is valid for 30 or 90 days to avoid stress.
Best Time to Visit: Spring (March to May) or Autumn (September to November) offer the most consistent weather across the whole country.
#VisitVietnam #VietnamTravelGuide #HanoiToPhuQuoc #SEAsiaTravel #VietnamItinerary
If you're planning a trip to Vietnam, here are 5 "must-visit" spots that define the country's beauty.
If you're planning a trip to Vietnam, here are 5 "must-visit" spots that define the country's beauty.
First, Ha Long Bay (Vịnh Hạ Long), a UNESCO wonder with emerald waters.
Next, Hanoi (Thủ đô Hà Nội) charms visitors with its 36 old streets and rich history.
Don’t miss Hoi An Ancient Town (Phố cổ Hội An), famous for its nostalgic yellow walls and lanterns.
For nature lovers, Sapa offers breathtaking terraced fields
While, Phu Quoc Island (Đảo Ngọc Phú Quốc) is the ultimate paradise for beach enthusiasts.
Planning your first trip to Vietnam can feel like trying to solve a beautiful, chaotic puzzle. From the frenetic energy of motorcycle-filled streets to the silent limestone pillars of the north, this S-shaped nation offers a sensory overload in the best way possible.
Planning your first trip to Vietnam can feel like trying to solve a beautiful, chaotic puzzle. From the frenetic energy of motorcycle-filled streets to the silent limestone pillars of the north, this S-shaped nation offers a sensory overload in the best way possible.
To ensure your journey transitions from a mere vacation to a life-changing experience, we’ve curated the ultimate Vietnam travel bucket list. Here is your essential guide to navigating the "Land of the Ascending Dragon."
1. Immerse Yourself in Hanoi’s Old Quarter
Your Vietnam itinerary isn't complete without getting lost in the 36 streets of Hanoi. This is the city's beating heart, where French colonial architecture meets ancient Vietnamese soul.
The Experience: Sip on a creamy Egg Coffee (Ca Phe Trung) while watching the world go by.
Pro Tip: Crossing the street here is an art form. Walk at a steady pace, don't stop, and let the scooters flow around you like water.
2. Sail Through the Mist in Ha Long Bay or Lan Ha Bay
Recognized as a UNESCO World Heritage site, Ha Long Bay is iconic. However, for a more "CX-optimized" experience with fewer crowds, many modern travelers are pivoting to Lan Ha Bay.
Must-do: Book an overnight cruise. Waking up to the sunrise over emerald waters and karst formations is a "bucket list" moment that lives up to the hype.
Activities: Kayak through hidden lagoons and visit floating fishing villages to see a unique way of life.
3. Step Back in Time in Hoi An Ancient Town
If there is one place that captures the "Branding" of Vietnam perfectly, it’s Hoi An. At night, the town is illuminated by thousands of colorful silk lanterns.
Tailoring: Hoi An is world-famous for its bespoke tailoring. You can have a high-quality suit or dress made within 24 hours.
Cuisine: Don’t leave without trying Cao Lau, a noodle dish that can only be made using water from a specific ancient local well.
4. Explore the World’s Largest Caves in Phong Nha
For the adventurous soul, Phong Nha-Ke Bang National Park is a frontier of discovery. It houses Son Doong, the largest cave on Earth.
Accessibility: If Son Doong is out of budget or fully booked, Paradise Cave and Phong Nha Cave offer mind-blowing stalactite formations that are easily accessible for first-timers.
5. Navigate the Mekong Delta’s Floating Markets
To understand the agricultural "Growth" of Vietnam, head south. The Mekong Delta is a labyrinth of waterways, fruit orchards, and paddy fields.
The Highlight: Wake up early to catch the Cai Rang Floating Market. Seeing commerce happen entirely on boats—from pineapples to hot noodle soup—is a masterclass in traditional Vietnamese trade.
6. Savor the Street Food Revolution
Vietnamese cuisine is a global phenomenon, but it tastes best on a plastic stool by the sidewalk.
The "Big Three": You must try Pho (Beef/Chicken noodle soup), Banh Mi (The ultimate baguette sandwich), and Bun Cha (Grilled pork with vermicelli—the dish famously shared by Anthony Bourdain and Barack Obama).
Essential Tips for Your First Visit
Visa: Check the latest e-visa requirements; the process is now streamlined for most nationalities.
Connectivity: Grab a local 4G SIM card at the airport for seamless navigation and ride-hailing (using the Grab app).
Vietnam is a country that rewards the curious. Whether you are seeking high-octane adventure or a deep dive into history and culture, these essentials provide the perfect foundation for your first visit.
Vietnam is often defined by its iconic images: the emerald waters of Ha Long Bay, the bustling streets of Hanoi, and the lantern-lit alleys of Hoi An.
Vietnam is often defined by its iconic images: the emerald waters of Ha Long Bay, the bustling streets of Hanoi, and the lantern-lit alleys of Hoi An. But for the modern explorer, the one seeking a truly unique Vietnam travel experience, the well-trodden tourist trail only reveals half the story.
To capture the "soul" of this vibrant nation, you must venture into its quieter corners. Here are 5 unparalleled must-do Vietnam adventures that offer profound authentic cultural immersion and unforgettable moments, perfect for crafting a truly exceptional customer journey.
1. Conquer the "Roof of Indochina": Trekking Fansipan (Beyond the Cable Car)
Most travelers glimpse the peak of Mount Fansipan via the modern cable car. However, for a genuine Vietnam adventure, nothing compares to the challenging multi-day trek.
Starting from the hill station of Sa Pa, this climb is a masterclass in perseverance. You will journey through ancient bamboo forests, cross rushing streams, and navigate steep, misty trails. The true reward isn't just the panoramic view from the 3,143-meter summit; it is the trekking Fansipan journey itself—the silence of the upper slopes, the camaraderie with local Hmong guides, and the unmatched sense of achievement.
2. A Silent Descent: Caving in Phong Nha-Ke Bang
While the world marvels at Son Doong, the planet's largest cave, the surrounding Phong Nha-Ke Bang National Park is a karst labyrinth waiting to be explored. For a unique adventure, step beyond the lit pathways of the main show caves.
Expeditions into caves like Hung Thong or Hang Pygmy (the world’s fourth largest) involve jungle trekking, swimming through subterranean rivers, and abseiling into colossal chambers in complete darkness. This isn't just sightseeing; this is an interactive Phong Nha caving experience that connects you intimately with the raw geological forces that shaped Vietnam.
3. The Ultimate Freedom: The Ha Giang Loop Moto-Journey
For a true taste of freedom and breathtaking northern landscapes, rent a motorcycle (or hire an "easy rider") and tackle the Ha Giang Loop. This 3-4 day journey is Vietnam’s premier road trip adventure.
The route snakes through the Dong Van Karst Plateau Geopark, traversing dizzying mountain passes like Ma Pi Leng. You are not insulated by a bus window; you are in the landscape, riding through communities of the Tay, Hmong, and Dao people, whose colorful markets and terraced fields offer unparalleled cultural immersion and unique connection opportunities, a key component of outstanding CX.
4. Master the Craft: Private Artisanal Workshop in Hue
Hue, the former imperial capital, is the custodian of Vietnam’s traditional arts. To move beyond the Citadels, engage in a private Hue artisanal workshop.
This experience allows you to learn traditional techniques that are slowly fading. Under the patient guidance of a master artisan, you can try your hand at crafting traditional Truc Chi (bamboo paper art), making delicate Hoi An lanterns, or learning the intricate art of imperial embroidery. This is an intimate "connection" point, turning a vacation activity into a meaningful preservation of culture.
5. Dawn on the Water: Private Mekong Delta Small-Canal Tour
The Mekong Delta is famous, but the experience changes completely if you avoid the large group buses. Opt for a private Mekong Delta tour that focuses on the labyrinthine small canals.
Start your journey at pre-dawn to witness the Cai Rang floating market at its most chaotic and authentic, before the tourist boats arrive. Then, seamlessly transition into a smaller, hand-paddled sampan to navigate the narrow, mangrove-shaded tributaries that bigger boats cannot enter. This quieter approach offers a window into the river-based daily life, fruit orchards, and cottage industries that define this vital region.
The true essence of Vietnam is found not just in its famous sights, but in the connections you make—to the landscape, the people, and the history. By embracing these unique Vietnam adventure and off-the-beaten-path travel experiences, you ensure your visit is more than a holiday; it is a transformative story.
Privacy policy / booking & e-ticket delivery process / payment & cancellation policy